Refunds & Returns Policy

You may return any item within 14 days of receiving the item in the original condition for a full refund or exchange of the price you paid for the item.

Returns for personalised product will normally only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty.

If you cancel your order within the 14 day cancellation period, we will refund all payments received from you, including the costs of standard delivery for customers within the UK, other countries within the European Economic Area and Switzerland.

We may make a deduction from the refund for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

We will make the refund without any undue delay and not later than 14 days after we receive back from you any goods supplied or 14 days after you provide evidence that you have returned the goods to us.

We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

All return and re-shipping charges are the Customer's liability. The period of 14 days begins on the day after the day you receive your goods. Your right to cancel will not normally apply to personalised goods. You must tell us if you want to cancel in writing by letter or email within a period of 14 days beginning on the day after the day you receive your goods.

You must take reasonable care of the goods and may inspect and assess them, but not use them.

To return an item please include the merchandise with a covering letter. Please allow up to 14 working days for this to be processed.

Please ship the item to the following address:

 

barniesport.com Returns,

64 County Road,

Walton,

Liverpool,

L4 3QL.

United Kingdom.

 

Please note. For your protection barniesport.com recommend that you use a recorded delivery service as we cannot be held responsible for goods not received.

If you require an exchange our returns centre will be happy to process this for you. Please include written details. Alternatively, phone our order hotline +44(0)151 525 2731 or email sales@barniesport.com and we will be happy to take your replacement order.

 

Defective Items:

If the item is defective, all UK customers please contact Customer Services on +44(0)151 525 2731 email sales@barniesport.com

Overseas customers are asked to return the defective item(s) including both the merchandise and covering letter by a recorded delivery service, as we cannot be held responsible for goods not returned. barniesport.com will refund you with reasonable costs of your return shipping charges if you include a receipt.

Please note the following exceptions to this policy:

1. We are normally unable to refund or exchange a product once it has been personalised to your order. A refund or exchange will be permitted if the product is faulty.

2. All return and re-shipping charges are the Customer's liability.

3. We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return shipping costs incurred when returning non-faulty items.

4. All items should be unworn and unused.

Please note. For your protection barniesport.com recommend that you use a recorded delivery service as we cannot be held responsible for goods not received.